Mobile / Sports
This Privacy Policy explains what information ek999 collects when you use our platform, how we use it, and what choices you have over your own records. Availability of our services depends on local law and eligible regions in Pakistan.
When you open an account with ek999, we collect the information you provide during registration — your name, contact details and any verification documents required under the eligibility process. When you fund your account using JazzCash or Raast, our system records the transaction reference, amount and method to maintain an accurate wallet history visible to you at any time after login. We also collect usage data: pages visited, session length and device type. This helps us keep the account experience consistent across mobile and desktop. We do not sell your personal information to third parties. Data shared with payment processors like JazzCash and Raast is limited strictly to what those providers need to complete the transaction. Cookies and similar tools are used to keep your session active and remember your preferences — you can adjust cookie settings through your browser at any time. Where local law in Pakistan applies additional obligations to how we process your data, those obligations govern. We apply this policy where services are available and permitted by local regulation.
This policy covers the ek999 platform as accessed by you in Pakistan, where local law permits. It sets out how data flows between your account, our system and the payment providers we work with. It does not extend to third-party websites linked from our pages — those sites carry their own policies and we have no control over them.
All data collected when you log in, create or update your ek999 account falls within this policy. That includes your registered email, contact number and any identity documents you submit through the account verification process.
Deposits and withdrawals processed through JazzCash, Raast or other supported methods are recorded in your wallet history. Those records are covered by this policy; the payment provider's own policy covers how they store their side of the transaction.
Your browsing activity on the ek999 platform — which game lobby sections you open, session duration and device type — is collected under this policy for account-maintenance purposes and is not shared with advertisers.
Links to external sites, including app stores or payment provider portals, take you outside this policy's scope the moment you leave the ek999 domain. We recommend you review the privacy terms of any external service before using it.
You have real, practical options when it comes to the data ek999 holds about your account. Start by logging in and opening the account dashboard — your transaction history, registered details and session records are displayed there. If any information looks incorrect, you can submit a correction request directly through the support channel. Want to know exactly what data we hold on your account? Send a request to our support team with your registered contact details and we will respond with what we can share. If you decide to close your account, data retention timelines apply in line with what local regulation in Pakistan requires — support can walk you through the steps. We do not share data outside the boundaries stated in this policy, and we do not use your contact details for marketing without a clear record of your preference on file.
Log in and open the account dashboard to see your transaction history, session records and registered contact details at any time.
If your name, contact number or any registered information is wrong, raise a correction request through the support channel with your account details ready.
Contact support with your registered email or phone number and ask for a summary of what data is held on your account. We will respond with what we can disclose.
Closing your account does not immediately erase all records — retention periods required by local regulation apply. Support can explain the timeline relevant to your account.
If you have a question about this Privacy Policy, want to request your data, or need to report a concern about how your information has been handled, there are clear routes to reach the ek999 support team. Use the channel that works best for your situation.
Open the chat widget on any ek999 page after login. Mention 'privacy query' so the agent can route your question to the right team without delay.
Send a written request to the support email address shown in your account settings. Include your registered contact details and describe the data question or correction you need.
The account help section in your dashboard lists the current contact options and their availability. Check there first if you are unsure which channel to use for a privacy-related request.
Keeping your account data accurate and under your control is a concrete part of how we run this platform. Below are the four areas where our data-handling commitments are most visible to you as an account holder.
Your account records — registration details, JazzCash and Raast transaction references, session logs — are stored on secured systems. Retention periods are set in line with what applicable law in Pakistan requires. You can ask support for the retention timeline relevant to your specific account.
We use cookies to keep your session active and to remember your display preferences. You control which cookie categories are active through your browser settings. Disabling certain cookies may affect how some account features behave during your session.
Access to your account is protected by login credentials you set. If you notice any activity in your account history you did not perform — visible in the dashboard after login — contact support immediately with your registered contact details so the team can investigate.
When this Privacy Policy changes, the updated version is published on this page with a revised date. Continuing to use the ek999 platform after a policy update means you have reviewed the current terms. If you disagree with a change, contact support before continuing.
These are the questions we receive most often about how we manage account data and what options you have. If your question is not answered here, the support team is reachable through the contact paths listed on this page.
We collect the name, contact number, email address and any verification documents you submit during the registration process. This information is used to maintain your account and, where required, to meet eligibility checks applicable in Pakistan under local regulation.
Yes. Transaction references, amounts and method details for JazzCash deposits and Raast transfers are stored in your account wallet history and are accessible only to you after login. We share only what the payment provider needs to process the transaction — nothing more.
You can view your transaction records, session history and registered contact details directly in your account dashboard. For a broader summary of data held on your account, send a request to the support team using your registered email or phone number and we will respond with what we can share.
If your registered name, number or any other detail is incorrect, contact support through live chat or email. Have your account details ready so the team can verify who you are before making any changes to the record.
No. We do not sell or share your personal information with advertisers. Data shared with payment processors like JazzCash and Raast is limited to what those providers need to complete the transaction. Our data-sharing scope is defined in the policy details on this page.
Closing your account does not mean all data is deleted immediately. Retention periods apply in line with what local law in Pakistan requires. Contact support before or after closing your account to understand the specific retention timeline that applies to your records.